Refund & Cancellation Policy

Effective Date: June 6, 2024

Thank you for shopping with Horizon International FZCO. We appreciate your business. Please read our Refund Policy carefully before making a purchase, as it outlines your rights and responsibilities regarding returns and refunds.

1. No Refunds

Due to the nature of our business and the products we sell, all sales are final. We do not offer refunds for any products purchased from us. Please ensure that you have carefully reviewed your order before finalizing your purchase.

2. Exceptions

While our standard policy is not to offer refunds, we may consider exceptions under the following circumstances:

Defective Products: If you receive a product that is defective or damaged, please contact us within 7 days of receipt. We will evaluate the situation and may, at our discretion, offer a replacement or store credit.

Incorrect Orders: If you receive an incorrect product, please contact us immediately. We will work with you to correct the order.

3. How to Request an Exception

To request an exception under our Refund Policy, please contact our customer service team at [email protected] or call +971 54 746 1934. Provide your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of the defective or incorrect product).

4. Shipping Costs

All shipping costs are non-refundable. If a return is approved for an exception, the customer may be responsible for covering the shipping costs associated with returning the item.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Horizon International FZCO
Office - 9WB 166,
Dubai Airport Freezone,
Dubai, UAE
Email: [email protected]
Phone: +971 54 746 1934

By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.